Not happy with a product? You have 14 days after receipt to send it back to us.
Conditions
- Sealed Products (booster packs, booster boxes, collection boxes): new, unopened, with the original shrink wrap intact.
- Single Cards : in the condition they were shipped, with their protection (sleeve, toploader).
- Graded Cards : case intact, grading label unaltered.
- Accessories : new, in their original packaging.
An opened booster pack or booster box cannot be returned: its contents are random and cannot be verified.
How to return an item
- Write to us via the Contact page with your order number and the product concerned.
- We will confirm the return and the shipping address within 48 business hours.
- Pack the product carefully: cards in a toploader, sealed products in a padded box.
- Send the package with tracking. Return shipping costs are your responsibility.
Refund or exchange
Once we have received and checked the product, we will refund you within 14 days using the same payment method. Would you prefer an exchange? Just let us know in your message, subject to available stock.
Damaged package or order error
Let us know within 48 hours of delivery, with photos of the package and the product. After checking, we will offer you a replacement or a refund, in accordance with the legal warranties (Article 8 of the Terms and Conditions of Sale).
The full legal details can be found in our Terms and Conditions of Sale, Articles 7 and 8.